Shipping & Returns

Processing and Handling

• Most weekday orders received before 11AM PST are shipped the same day.
• Sales tax is charged on California orders.
• Origination: Ships from Los Angeles.
• Custom Printing: Adds 1 day to handling time.

Shipping Options

• UPS Ground 4-6 Business days
• UPS 2nd Day 2 Business days (excluded from shipping promotion)
• UPS Next Day 1 Business day (excluded from shipping promotion)

Free Shipping Promotion

• Orders of $149 or more qualify for Free UPS Ground Shipping within continental U.S.
• Excluded: Alaska, Hawaii, U.S. Territories, Guam, APO. Standard UPS Shipping Rate plus 10% is applied to these destinations.
• Tax and Shipping calculated at checkout.
• Free Shipping calculations do not include shipping charges or sales tax and after sales promotions.

Return Policy

• Items must be in unused and saleable condition.
• No returns on discontinued merchandise (except for defects, upon approval).
• No returns on close-out or overstock sale products.
• Custom printed extension cords are non-returnable unless defective.
• A 20% restocking charge will be applied to unauthorized returns.
• Customer is responsible for paying any and all return freight costs.

Return Authorization (RA)

• Email us at customerservice@milspecdirect.com
• Call us (800) 279-3817 extension 4832
• Include RA Number and Complete Contact Information
• Refunds are applied to the payment method used and are contingent upon receipt of the product, less shipping and restocking fees.
• All sales final after 90 days.